Returns Policy - Retail Sales

If an item does not meet with your 100% satisfaction for any reason, you are welcome to return it, after informing us in writing within 7 days of receipt this is your intention (essential for obtaining a refund).
Unlike many other shops with Italian Lighting Centre there are no cheeky re-stocking fees!!
You must notify us in writing of your wish to return your purchase within 7 days of receiving it.

However please note we are unable to offer refunds on hand made Murano lights, as they are by their nature custom made individual items. This also includes special orders, or off-catalogue items.

Written consent of Italian Lighting Centre must be obtained before cancellation of any order becomes operative. Under no circumstances may goods be returned without first notifying the Company.

You may wish to replace the return with a different lamp. In this case only the additional shipping charge will be payable, and a new order will be put in hand.

Any return which arises from a clearly defined visible manufacturing defect, or due to a non-conformity of the goods delivered to the goods ordered, will after verification by the Italian Lighting Centre, entitle the buyer to a full credit to his/her credit card.

The returned goods should be carefully packed in their original packaging, to minimise, risk of damage in transit, and must be returned in factory condition.

Returned goods should be insured during transit so that the Italian Lighting Centre is guaranteed for their value, should they arrive in a damaged condition.

Refunds are for the purchase price of goods only, outward shipping charges are not refundable. Return shipping costs and the insurance cost, are the customer´s responsibility.